Term and Condition

Term and Condition

Athos shop is a marketplace between supplier & buyers locally to provide raw materials on daily basis for hotels, restaurants in bulk quantity at whole sell prices,. Please ensure that you have read the following terms and conditions carefully before using Athos shop services; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.

1. AS A BUYER

1. To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.
2. We reserve the right to decline any order or to suspend your Account with us at our discretion.
3. Our Terms and Conditions will apply when you place your order.

2. CONTRACT

1. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.
2. If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we cannot be held responsible for the entering of incorrect information or your email service provider spam filtration.

3. ABOUT CANCELLING THE CONTRACT

1. The confirmation email will sent immediately by system that you may amend or cancel your order, under15 minutes once you placed the order only can do cancel it.
2. Any cancellation must be sent to us by email to support@athosshop.com within the cut-off time with is 15 minute after placing the order.
3. Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organize a full refund within 3 working days.

4. PRICE AND DELIVERY CHARGES

1. The price of the goods will be as mentioned on the website and mobile app at the time you confirm your order by clicking “Checkout” and will be inclusive of all charges and taxes as applicable.
2. We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.

5. Deliverance

1. We will always aim to deliver your order within the delivery slot requested by you at the time you place your order
2. If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of the delivery instead either to the secondary delivery address or secure place (nominated by you at the time you place your order).
3. Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.

6. IF YOU ARE Disappointed

1. We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly in writing via the feedback form in the Contact Us section of the website or via mail to support@athosshop.com
2. Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 24 hours whenever possible.

7. WHAT WE WILL NOT BE LIABLE FOR

1. We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
2. Nothing in this Agreement shall in any way do not limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer
3. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.
4. The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.
5. We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
6. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavor to restore full access as soon as we can.

8. GENERAL

1. These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
2. We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.
3. We reserve the right to change our website content, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
4. Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Color and shape may vary from those shown on the website.
5. Customers registered with Athos shop are liable of receiving promotional SMS and emails, irrespective of their number being registered under NDNC. If customer wishes to not receive promotional SMS, they may contact us directly.
6. It is advisable to the customers that in case of any dissatisfaction regarding the order they should raise the concern on same day in order to initiate the further process to resolve the concern immediately.